TECHNICAL SUPPORT
I’m having trouble accessing a course. What should I do?
Clear your browser cache, try another browser, or check your internet connection. If issues continue, contact our Help Desk at 0275390527 (during business hours) or service@blanchard.co.nz
What browsers or devices work best with the eStore?
We recommend the latest versions of Chrome, Edge, or Safari on desktop or mobile.
How do I contact customer service?
Click Contact Support at the bottom of any eStore page and submit a request form. A Customer Service representative will contact you.
PRE-PURCHASE
What if I want to purchase several modules of the same programme?
Please go to the Support page and submit a request form. A Customer Service representative will contact you to discuss your requirements.
Can I purchase multiple programmes in one transaction?
You are able to purchase multiple different programmes in one transaction.
What payment methods do you accept?
We accept major credit cards.
Can I reuse a saved credit card for multiple orders?
Yes. At checkout, check the box “Save payment details for future purchases.”
How do I apply a coupon or discount code?
In your cart, click “Enter a Coupon Code” before proceeding to checkout.
What should I do if my payment fails?
Confirm your card details, billing address, and funds available. If issues continue, try another card or select Support from the home page and submit a request form.
Can I speak to someone about courses before buying?
Yes. Please go to the Support page and submit a request form. A Customer Service representative will contact you.
How do I access my content after placing an order?
Blanchard Exchange (BX) is Blanchard’s online learning platform.
If you already have a Blanchard Exchange (BX) account:
Your course will be available in your BX account shortly. Please reach out to us if you don’t see it in your portal in the next business day.
If you’re new to Blanchard Exchange:
If this is your first time using Blanchard Exchange, our team will email you registration instructions shortly. Once you’re set up, you’ll be able to access your material and begin your experience.
In the meantime, click here to preview Blanchard Exchange and learn more about how to navigate your course.
To ensure everything runs smoothly, we recommend reviewing the Blanchard Exchange Technical Requirements.
If you have any questions or need support along the way, please don’t hesitate to submit a request through our Help Center.
POST-PURCHASE
How do I see my order history?
Log in, click your profile name in the upper right corner, then select Orders.
How do I reorder a past purchase?
Log in, go to Orders, then select Start Reorder next to the item you wish to purchase again.
How do I update my payment method?
At checkout, enter your new payment details. Check “Save payment details for future purchases” if you’d like to store it.
Can I request a receipt?
Yes. After checkout, a receipt of purchase will be sent to you via email.
How do I get a copy of my order invoice?
To access and download a copy of your invoice, log in to your account and click your profile name in the upper-right corner of the screen. Select Orders from the dropdown menu, then locate the order you need and click View Details. In the Invoices section, click the invoice number and a new tab will open displaying your invoice, where you can download or print a copy for your records.
How do I cancel an order?
Log in to your account, select Support from the home page and submit a request form. A Customer Service representative will contact you.
How do I access my purchased course?
If you already have a Blanchard Exchange account, your course will be available in your Blanchard Exchange account within 24 business hours. If you’re new to Blanchard Exchange, our team will email you registration instructions. Once you set up your Blanchard Exchange account you will be able to access your course and begin your experience. Click here to preview Blanchard Exchange and learn more about how to navigate your course.
Will I receive a certificate after completing my course?
Certificates of completion are available via submitting a request.
Can I pause and resume a course?
Yes, most courses allow you to save your progress and return later.